http://sw-ke.facebookwkhpilnemxj7asaniu7vnjjbiltxjqhye3mhbshg7kx5tfyd.onion/business/news/three-tips-to-master-messaging-with-your-customers
When messaging with a customer, it's important to talk to them like you would in person. People like messaging with businesses because it's a natural extension of a behavior they already do, so it's important to make it feel natural to chat with your business. You can add a level of personalization by signing your messages with your name, so your customers know who they're talking to, and by using Context Cards.
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