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If the seller does not deliver the order, or it's unacceptable, the buyer can request a refund from the escrow service. Dispute Process Our dispute process is easy, and gives the seller a chance to respond to the buyer to prevent abuse Buyer disputes transaction Seller has 5 days* to correct the issue If the buyer does not report a resolution to us, we return their coins *5 days is the suggested response time, but you may select from 5-30 days when filing a dispute Ready to get started?