http://mynymecyaiv7t55qiggp76rzqz35si5g7nzdh3yci4wiqbmlwqg7xeyd.onion/aboutus
As this server is within Hetzner's reach and not ours, we do not have direct contact with it and cannot help nor fix such issues for our customers ourselves. However, with MyNymBox's KVM servers, we are directly in contact with the datacenter and are able to get any issues fixed as we have slightly more control over the machines on which these VPS sit on.