http://writeasw4b635r4o3vec6mu45s47ohfyro5vayzx2zjwod4pjswyovyd.onion/matt/self-checkification
No, I won't be thankful for the time savings from your self-checkout lane. No, I'm not responding to the seventh email in your automated marketing campaign. No, your chatbot will not “engage” me. None of these things endear me to your freakin' brand. They scream what you won't say: We don't really care about you, dear customer!